Article One: Subject of the Agreement
Under this annual subscription, the customer is entitled to a maintenance and care program for the registered eyewear (prescription or sunglasses) enrolled in the Outlet Care program, whether purchased from OutletEyewear.com or from any other retailer, in accordance with the terms and conditions of the selected plan.
The plan includes periodic services and additional benefits provided throughout the subscription period according to the selected package.
Article Two: Covered Services
OutletEyewear.com shall provide the following services to the subscriber throughout the subscription period, in accordance with the benefits of the selected package:
Periodic Inspection and Adjustment
- Frame realignment (Alignment).
- Adjustment of the eyewear angles to ensure the highest level of comfort and stability.
- Twice annually or according to the selected package benefits.
Professional Cleaning
- Deep cleaning using Ultrasonic Cleaning technology to remove dust and fine deposits from the lenses, hinges, and internal components.
Replacement of Consumable Parts
Includes replacement of:
- Nose pads.
- Screws.
- Other consumable parts according to the selected package benefits.
Frame Polishing
Restoring the shine of compatible frames to help maintain their appearance and quality.
Article Three: Repair and Replacement Benefits
The subscriber is entitled to benefit from the repair and replacement benefits specified under the selected package in cases of damage resulting from normal use or accidental incidents, provided such cases comply with the terms and conditions applicable to the selected package.
The benefits become effective immediately upon the customer's selection of the package and completion of the subscription process.
Article Four: Subscription Fees and Duration
- Annual subscription fee: [To be determined].
- Subscription term: Twelve (12) calendar months commencing from the activation date.
- The subscription may be renewed before its expiration to continue enjoying all program benefits
Article Five: Legal Nature of the Agreement
The Outlet Care subscription constitutes an annual maintenance and care service agreement and shall not be considered an insurance policy or a commercial warranty.
All maintenance and care services provided under this agreement constitute an inherent right of the subscriber throughout the subscription period, regardless of whether the subscriber actually uses such services.
Cancellation and Refund Policy
First: Right to Cancel the Subscription
The customer may cancel the subscription and obtain a full refund of the package fee within seven (7) days from the date of purchase, provided that:
- No service under the program has been used.
- No discount, benefit, replacement, or repair associated with the package has been utilized.
If any service is used during the cancellation period, the subscription shall be deemed activated and no refund shall be available.
Second: Non-Refundable Cases
The subscription fee cannot be refunded in the following cases:
- After seven (7) days from the activation date.
- After using any package benefit.
- If the eyewear is lost by the customer, as the subscription is based on the provision of services throughout the contract period.
Third: Transfer of Subscription
If the customer replaces their eyewear with a new pair during the applicable replacement period, the Outlet Care subscription shall automatically be transferred to the new eyewear.
The subscriber is also entitled to transfer the subscription once, free of charge, to a new pair of eyewear purchased from OutletEyewear.com during the subscription period.
The subscription may not be transferred to another person.
Fourth: Service Delivery
Outlet Care services are provided through:
- Authorized service centers.
- Authorized maintenance partners.
- Collection and delivery services available in the customer's country of residence.
Shipping costs shall be borne either by the customer or by OutletEyewear.com, depending on the selected package and prior agreement.
Failure by the customer to utilize the periodic services during the subscription period shall not entitle the customer to a refund or extension of the subscription term. OutletEyewear.com's obligation is limited to making the services available throughout the contract period.
Fifth: Refund Processing
If the refund conditions are met, the subscription fee shall be refunded to the original payment method within seven (7) to fourteen (14) business days, subject to the policies of the payment service provider and the issuing bank.
General Provisions
- Outlet Care benefits are valid only during the active subscription period.
- Benefits, repair rights, and replacement entitlements vary depending on the selected package.
- OutletEyewear.com reserves the right to update the program benefits or terms in the future, provided that such updates do not affect subscriptions that are active at the time of the update.
- The subscriber shall use the program services in accordance with the published terms of use. OutletEyewear.com reserves the right to reject any claim proven to result from intentional misuse or an attempt to abuse the program benefits.