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Return and Exchange Policy

Because your satisfaction is our priority.

At OutletEyewear.com, we strive to provide a comfortable and reliable shopping experience, which is why we offer a clear return and exchange policy that respects customer rights while taking into account the nature of medical and custom-made products. Please read the following policy before submitting a return or exchange request.

First: Products That Can Be ReturnedSecond: Products That Cannot Be ReturnedThird: If the Product Arrives Damaged or Doesn't MatchFourth: How Do I Submit a Return Request?Fifth: Product ConditionSixth: RefundSeventh: ExchangeFrequently Asked QuestionsOur Commitment

First: Products That Can Be Returned

Customers can request a return or exchange for ready-made products such as sunglasses, prescription frames (without custom-made lenses), accessories, and care products, provided that:

  1. The product hasn't been used.
  2. It remains in its original condition.
  3. All accessories are present.
  4. The invoice or order number is available.
  5. Tags or seals (if any) haven't been removed.

Second: Products That Cannot Be Returned

Due to their special nature, the following cannot be returned or exchanged:

  1. Prescription lenses made to order.
  2. Prescription glasses whose lenses were manufactured based on the customer's measurements.
  3. Products designed or customized specifically for the customer.

This excludes cases involving a manufacturing defect or an error in fulfilling the order.

Third: If the Product Arrives Damaged or Doesn't Match

If you receive a product different from what you ordered, a product damaged during shipping, or a product with a manufacturing defect, please contact us within the period specified in the platform's policy, attaching clear photos, and our team will review the case and take appropriate action.

Fourth: How Do I Submit a Return Request?

  1. Log in to your account.
  2. Select the order.
  3. Click “Request Return or Exchange.”
  4. Specify the reason.
  5. Attach photos of the product if needed.
  6. Submit the request.

You will be notified of the review outcome as soon as possible.

Fifth: Product Condition

For a return to be accepted, the product must be unused, undamaged, in its original packaging, and including all accessories and included gifts. The request may be rejected if it's found that the product was used or its condition changed in a way that prevents resale.

Sixth: Refund

After the return request is approved and the product is received and inspected, the amount will be refunded to the original payment method according to the applicable procedures and timeframe. Shipping fees, however, are subject to the reason for the return and platform policies.

Seventh: Exchange

If the product is eligible for exchange, you can choose a different size (if available), a different color (if available), or a different model, with a price difference adjustment if needed.

Frequently Asked Questions

8.1  Can glasses be returned after trying them on?

If signs of use appear that prevent resale of the product, it may not be eligible for return, depending on the product's condition and the platform's policy.

8.2  Can the frame be exchanged while keeping the lenses?

This depends on the lens type, the new frame, and their compatibility. Our team will review the case before confirming feasibility.

8.3  What if I entered the prescription incorrectly?

If lens manufacturing has begun based on the data entered by the customer, the order may not be eligible for return. We therefore always recommend carefully reviewing the prescription or uploading a photo of it for our team to review before manufacturing.

Our Commitment

We aim to process all return and exchange requests quickly and transparently, while balancing the protection of our customers' rights with maintaining the highest standards of product quality and safety.